1. Customer Background
Customer Source: The customer contacted DFH Logistics through our official website.
Customer Background: The customer was a new wholesale buyer importing goods from China to Germany for the first time. Since he was unfamiliar with international shipping procedures, he wanted to work with a reliable freight forwarder that could manage the shipment from China to Germany and provide long-term logistics support.
2. Shipping Challenge
Before working with us, the customer had several concerns about arranging the shipment:
- First-Time Importer: As a new buyer, the customer needed a stable and reliable logistics partner to handle the international shipping process.

- Multiple Product Categories: The orders included phone cases, cushions, DIY decoration and clothing, with different suppliers and relatively small individual packages. Consolidating the goods efficiently was important.

- Customs and Delivery Concerns: The customer hoped to avoid handling complicated customs procedures and import duties and taxes himself and wanted the shipment to be delivered directly to the designated address in Germany.

- Different Arrival Times: Since the goods were shipped by different suppliers, they arrived at the warehouse in separate batches. The customer needed flexible cargo collection and consolidation arrangements to combine the shipments efficiently.

3. Shipment Details
- Product: Phone Cases, Cushions, DIY Decoration & Clothing
- Origin: Yiwu & Guangzhou, China
- Destination: Germany
- Shipping Method: Sea Freight DDP to Door
- Cargo Quantity: 2 Ctns (Phone Cases) / 6 Ctns (Cushions) / 64 Ctns (DIY Decoration & Clothing)
- Chargeable Weight: 29 KG (Phone Cases) / 157 KG (Cushions) / 1,768 KG (DIY Decoration & Clothing)
- Transit Time: 45 Days After Sailing

4. DFH Logistics Solution & Shipping Process
We provided a complete sea freight DDP solution from China to Germany to solve the customer’s concerns, covering warehouse receiving, cargo consolidation, repacking, export preparation, international sea transportation, customs clearance, tax handling and Door-to Door delivery.
Step 1: Cargo Receiving at the China Warehouse
We provided the customer with our China warehouse address, allowing suppliers in Yiwu and Guangzhou to send the goods directly to us. Each package was checked and recorded upon arrival, and we kept the customer updated as the goods came in.

Step 2: Free Warehousing & Waiting for All Goods
Since the products arrived at different times, we kept the incoming cargo in our warehouse until everything was ready to ship. We provided 15 days of free warehousing, so there was no need to rush the shipment or send each batch separately.
Step 3: Cargo Inspection & Repacking
Once all the goods had arrived, we checked and photographed the cargo before preparing it for shipment. Because many items were small and lightweight, we repacked and rearranged them to make better use of the available space and reduce unnecessary shipping costs.


Step 4: Export Customs Clearance
After the cargo was ready, we arranged the export customs clearance in China and completed the necessary export procedures before the shipment left China.
Step 5: Sea Freight to Germany
Once the export process was completed, we arranged sea freight from China to Germany. After departure, we kept track of the shipment and shared the latest transportation updates with the customer along the way.
Step 6: Import Customs Clearance in Germany
After the shipment arrived in Germany, we handled the destination customs clearance, including the relevant import procedures, duties and taxes under the DDP arrangement. This meant the customer did not need to deal with the customs process personally.
Step 7: Final Delivery to the Customer
After customs clearance, we arranged final delivery to the customer’s address in Germany. The goods were successfully delivered after approximately 45 days from the sailing date.

5. Results and Customer Benefits
The customer’s goods from Yiwu and Guangzhou were successfully collected, consolidated and shipped to Germany through one logistics solution.
The customer benefited from:
- Multi-Category Consolidation: Phone cases, cushions, DIY decoration and clothing were combined into a centralized shipment.
- Flexible Warehousing: 15 days of free warehousing provided enough time for different batches of goods to arrive.
- Optimized Packaging: Repacking reduced unnecessary space and helped control transportation costs.
- Complete DDP Service: Customs clearance, import duties and taxes, and door delivery were handled as part of the shipping solution.
- End-to-End Tracking: DFH Logistics provided transportation updates and monitored the shipment until final delivery.
- Reliable Long-Term Support: A dedicated logistics process gave the first-time importer a simpler and more stable way to manage future shipments from China.
The customer was very satisfied and left us a positive review. He wanted to give us a tip, but our company does not accept tips. Instead, he donated 10 trees in our company’s name to the Memorial Forest in Kadıköy as a gesture of appreciation.

6. Why Choose DFH Logistics as Your Trusted Shipping Partner?
- 13 years of logistics experience supports reliable shipping from major sourcing cities in China.
- 15 days of free warehousing provides flexibility for shipments arriving in different batches.
- Cargo inspection and photos help customers stay informed before international transportation.
- Professional repacking and consolidation improve space utilization and help control shipping costs.
- Sea freight DDP to Germany simplifies customs clearance, tax handling and door delivery.
- End-to-end shipment tracking keeps customers updated throughout the transportation process.
- Long-term logistics support helps new importers manage recurring purchases from China with greater confidence.
7. Conclusion
This case shows how we helped a first-time buyer ship goods from China to Germany with less hassle. By consolidating goods from different suppliers and handling the shipment through to final delivery, we provided a reliable solution for his wholesale business.
If you are planning to ship DIY decoration products or other goods from China to Germany, contact us with your cargo details and get a suitable sea freight DDP shipping solution.
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